Refund and Return Policy
It is very important to us that you are completely satisfied with your purchase. However, we (Actofit, Oxstren Wearable Technologies Pvt. Ltd.) reserve the right to refuse the returns for items that do not meet mentioned conditions.
An Actofit purchaser can cancel an order before the shipment dispatch date.
Please follow the below steps to initiate order cancellation and refund process.
a. Fill up THIS FORM along with all details mentioned.
b. It will take anytime between 2-5 working days to process your request.
After approval of an order cancellation, the Purchaser will be refunded the amount paid by him with the following nominal deductions;
a. 3% Bank processing charges.
b. 5% Indiegogo Fees (ONLY DEDUCTED IF BOUGHT FROM INDIEGOGO).
Approval of Refund is subject to Identification of purchaser and the relevant order.
PRODUCT RETURN AFTER SHIPMENT
An Actofit purchaser can return the product on or before 45 days from date of delivery.
For Returning of merchandise after shipment, please follow below steps to initiate Refund process.
a. Fill up THIS FORM along with all details mentioned over it to intimate us about it.
b. Please send the relevant merchandise at the address specified in the Form within 45 days.
Terms & Conditions
i) All returned merchandise must be in original factory condition, including all packaging materials, inserts and all accessories. For damaged, altered, or missing items, including items which have tape or writing on them we reserve the right to refuse any such returns.
ii) Approval of Refund subject to Identification of purchaser and the relevant order.
iii) Logistics for the product delivery to the Company has to be initiated and borne by the Purchaser.
iv) The refunds, will be applicable on the Purchase price and the shipping costs of the product can not be refunded as the shipment and handling costs would already have been incurred.
v) After approval of an order cancellation, the Purchaser will be refunded the amount paid by him with the following nominal deductions;
i) 3% Bank processing charges.
ii) 5% Indiegogo Fees (ONLY DEDUCTED IF BOUGHT FROM INDIEGOGO)
iii) The returns will be subject to a restocking fee (up to 15% of the item’s purchase price)
Governing Law & Jurisdiction: The Refund & Return policy and the resolution of any Disputes shall be governed by and construed in accordance with the laws of India. All Disputes are confined to the exclusive jurisdiction of courts in Mumbai.
Actofit warrants the fitness tracker, against defects in material and workmanship under normal use. Under limited warranty, if a hardware defect arises and Purchaser receives a valid claim, then using new or refurbished replacement parts or exchange Fitness tracker with new unit of Actofit fitness tracker.